Refund & Cancellation Policy

Each paid plan has a 7-day free trial with the limits shown before you start. Checkout shows the price and billing interval that will apply when the trial ends. Unless you cancel before the trial ends, the subscription starts automatically and the displayed payment method is charged. Canceling before then prevents the first subscription charge.

Cancel any time in Plan & billing through Manage subscription. The billing portal shows the effective cancellation date before you confirm. Any paid access continues until that date; there will be no later renewal charge. The account and its stored content remain subject to our Terms and Privacy Policy.

Consumer laws may give you a right to withdraw from an online contract within 14 days of the contract being made. The contract date can be earlier than the first payment when a free trial is part of the agreement. How the right applies when a digital service begins during that period depends on the law that applies to you and the choices made at checkout. Nothing in this policy removes a right the law gives you.

To exercise a withdrawal right, send us a clear statement through the contact formbefore the applicable deadline. You do not have to use this example:

I give notice that I withdraw from my Aethel Audio contract. Name: [name]. Account email: [email]. Contract date: [date]. Date of this request: [date].

As an additional Aethel Audio refund promise, request a refund within 14 days of your first subscription charge and we will refund that charge in full, even if you used the service. For an annual plan, we also refund a renewal charge requested within 14 days of that renewal. These voluntary promises do not limit any statutory withdrawal, cancellation, refund or digital-service conformity rights that apply to you. If a statutory right gives you a better remedy, that right takes precedence.

After those voluntary refund windows, we may refund unused whole months on an annual plan at our discretion, without limiting mandatory consumer rights.

If the service was unavailable, narration failed repeatedly or you were billed in error, contact us. We will investigate promptly and provide any correction or refund required by law; we may also refund the affected period under our voluntary policy.

Submit a request through the contact form at aethelaudio.app/contact from the address on your account. Tell us whether you are requesting cancellation, a voluntary refund or exercising a statutory right, and include the charge date. Refunds are sent to the original payment method; your bank or payment provider controls when the credit appears.